Genesys Cloud - Developer Community!

Hi All,

We're trying to identify an API in Genesys that provides data on agent secondary statuses (busy codes).

Business Requirement:
We need to measure how much time agents spend on non-conversation activities, such as:

• Portal Tickets

• SNOW Chat

• Project Support

• Bridge Support

These statuses are used to track work performed outside of direct customer interactions.

Could you please advise which Genesys API provides this information?

Thank you,

Mahesh 

#DataActions

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Mahesh B
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I answered on your other post of the same question

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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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