I answered on your other post of the same question
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 08-04-2025 02:02
From: Mahesh B
Subject: Looking for Secondary Status (Busy Codes) API in Genesys
Hi All,
We're trying to identify an API in Genesys that provides data on agent secondary statuses (busy codes).
Business Requirement:
We need to measure how much time agents spend on non-conversation activities, such as:
Portal Tickets
SNOW Chat
Project Support
Bridge Support
These statuses are used to track work performed outside of direct customer interactions.
Could you please advise which Genesys API provides this information?
Thank you,
Mahesh
#DataActions
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Mahesh B
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