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  • 1.  Looking for Trunk utilization Report.

    Posted 3 hours ago

    Hi Team,

    I have to run new outbound agentless voice campaign, I am looking to get trunk utilization report Realtime and historical.

    as i want to avoid trunk overload.

    any idea?


    #Implementation
    #Outbound
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #System/PlatformAdministration
    #Telephony
    #Other

    ------------------------------
    Mahmoud Alshobaki
    Senior Consultant
    ------------------------------


  • 2.  RE: Looking for Trunk utilization Report.

    Posted an hour ago

    Hi Mahmoud

    There are no reports of trunk being used on Genesys (unless you're using Genesys's phone service, but I don't know about that to comment).

    Genesys has CloudyMedia, where you can view real-time information, but not historical data.

    This includes information on consumption, Edge capacity, total calls, CPU usage, etc.

    An option is you used the "Outbound Lines Distribution" to specify how many simultaneous calls to place at a given time for an agentless campaign. For example, if you set the value to 10, the agentless campaign will try to have 10 active calls at all times.

    Otherwise, I can only imagine a specific trunk for the AgentLess campaign, and this control will be done in the SBC specifically on this AgentLess trunk.



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


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