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Looking for way to see the total number of Genesys interaction for the past year.

  • 1.  Looking for way to see the total number of Genesys interaction for the past year.

    Posted an hour ago

    Hi Team,

    Is there any way to get the total number of interactions for the entire year e.g April 1,2025 to April 1,2026 ??

    Thank you


    #AICopilot(Agent,SupervisorAdmin)
    #API/Integrations
    #Implementation
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #Other

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    Mahmoud Alshobaki
    Senior Consultant
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  • 2.  RE: Looking for way to see the total number of Genesys interaction for the past year.

    Posted an hour ago

    Hi Mahmoud

    You can extract report "Flow Performance"



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


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