Mahmoud
With Genesys open, you can open the Browser developer function (F12) to see which endpoints are being used in the Genesys interface query.
For exemple:
In the option "Performance queue":
This will show each request that the Genesys report itself is making to the APIs. (query)
By accessing the "Content" section, you will find the specific filter being used in the interface.
I hope this helps.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 04-02-2026 10:06
From: Mahmoud Alshobaki
Subject: Looking for way to see the total number of Genesys interaction for the past year.
Thank you Kaio and Stephan,
is there any API i can use to give me the total interactions for the entire year?
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Mahmoud Alshobaki
Senior Consultant
Original Message:
Sent: 04-02-2026 03:07
From: Stephan Taljaard
Subject: Looking for way to see the total number of Genesys interaction for the past year.
Hi Mahmoud
You can also get this info on queue performance, should you only want interactions that routed to queue.
Alternatively you can also use the DNIS performance report.
Regards
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Stephan Taljaard
EMBEDIT s.r.o
Original Message:
Sent: 04-01-2026 17:00
From: Mahmoud Alshobaki
Subject: Looking for way to see the total number of Genesys interaction for the past year.
Hi Team,
Is there any way to get the total number of interactions for the entire year e.g April 1,2025 to April 1,2026 ??
Thank you
#AICopilot(Agent,SupervisorAdmin)
#API/Integrations
#Implementation
#Reporting/Analytics
#Routing(ACD/IVR)
#Other
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Mahmoud Alshobaki
Senior Consultant
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