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  • 1.  Looking how to report on survey statistics

    Posted 10-23-2025 17:39

    I'm looking for a way to quantify data from the following questions from the business:
    1. How soon after SMS is sent does guest respond?

    2. How long after a survey expires does a guest respond (after any expired question during the survey)?

    3. At what point in the flow does a guest stop replying, allowing the survey to expire?

    4. How many guests respond after a survey expires?

    5. Number of invalid responses

    6. Time between responses

    7. Partial completion rate

    8. Percentage of guests who respond to the 1st question

    Is there any existing method to collect this information into a report? Looking to collect these requirements.

    Many thanks,


    #WEM-Quality,WFM,Gamification,etc

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    Mark Whitchurch
    Senior Engineer
    IHG Hotels & Resorts
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  • 2.  RE: Looking how to report on survey statistics
    Best Answer

    Posted 10-24-2025 11:38

    Hi Mark,

    You see a lot of this information in Survey Performance Summary view and Surveys Performance Detail view, but some of the specific interaction detail you want may only be available via the conversation/details API currently.

    There is an idea Detailed interaction post call survey reporting on the Genesys Cloud Product Ideas Lab that is for more detailed survey reporting



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Looking how to report on survey statistics

    Posted 10-29-2025 18:18

    Thanks, Sam. I did find much of the info inside the API's. I will also follow that Idea, because it would be helpful within the analytics page to track this kind of data. Much appreciated.



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    Mark Whitchurch
    Senior Engineer
    IHG Hotels & Resorts
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    Original Message


  • 4.  RE: Looking how to report on survey statistics

    Posted 10-27-2025 00:54

    Hi Mark,
    Feebak can help capture most of these insights including response timings, drop offs, and partial completions,directly within Genesys Cloud.

    If you'd like to see how it works or discuss your setup, feel free to reach me at shiraaz@feebak.com



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    Shiraaz Shamsu
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    Original Message


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