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  • 1.  Looking to apply a outbound script to specific queues.

    Posted 08-09-2023 12:42
    No replies, thread closed.

    I am looking for a way to apply a outbound script to specific queues. I am rather new at this--But managed to create a script that has a dropdown that writes a variable to participant data (In essence, we needed a second wrapup code). 

    The thing is, (And I admit this sounds silly) I have no idea how to make my script apply to specific queues (Or even globally) when outbound calls are made on behalf of them. 

    As it is right now, the script only appears when im dialing my cell phone, but won't appear when I dial out to anyone else. I need a way to make this work without having to pre-enter numbers into a directory of sorts as we do not use the genesys directory.


    #Implementation
    #Outbound
    #SystemAdministration

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    Nathan McKay
    Insite Support Services, Inc.
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  • 2.  RE: Looking to apply a outbound script to specific queues.

    Posted 08-10-2023 10:33
    No replies, thread closed.

    Hi Nathan,

    You should be able to apply it as the default script for calls on the queue configuration. That will cause it to pop when you place the call on behalf of the queue. 

    Eric



    ------------------------------
    Eric Berkshire
    Broker Solutions, Inc. DBA New American Funding
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    Original Message


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