Hi Craig!
Thanks for the reply! I have tried this, but it's not working for me so far. Below is my setup;
I am wondering if I am doing this right;
Currently, this collect input is in my in-queue call flow (Not sure if I would have to put this somewhere else first?)
I've attached my script and call flow and hoping you can point me in the right direction from here
Thanks,
Lawrence
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Lawrence Drayton
OVO Mobile (My Mobile Data)
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Original Message:
Sent: 01-30-2019 03:18
From: Craig Stevenson
Subject: Looking to show input data from call flow in script
Hi Lawrence,
No questions are dumb if you don't know the answer... Also, I had the same question previously :-)
The first thing you need to do is set a 'variable' on your script.
This is done on the right hand side, underneath the cube (variable) tab.
One you've done this and saved it, go to your flow in Architect.
Add a 'Set Screen Pop' action and when you select your script from the drop down menu, you'll see the variable you created (for instance PIN_Number) under 'Inputs'. You can assign the flow/task variable to the script variable here and this transfers the information from flow to script.
Hope that helps,
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Craig Stevenson
https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/
QPC UK
https://www.linkedin.com/company/qpc/
Original Message:
Sent: 01-29-2019 21:55
From: Lawrence Drayton
Subject: Looking to show input data from call flow in script
Hey Everyone,
Hopefully, this isn't too dumb of a question.
I am creating a call flow that has the inbound caller input their account number.
Once that happens, I am not sure how to get that collected data to show in a script. Been looking around but can't find how to do this easily.
I have tried using the "get participant data" and naming it the same as a variable in my script, but it doesn't show when the script pops. Not even sure that's remotely on the right track. Any help would be appreciated!
#ArchitectureandDesign
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Lawrence Drayton
OVO Mobile (My Mobile Data)
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