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  • 1.  Looking to show input data from call flow in script

    Posted 01-29-2019 21:56
    No replies, thread closed.
    Hey Everyone, 

    Hopefully, this isn't too dumb of a question.

    I am creating a call flow that has the inbound caller input their account number. 

    Once that happens, I am not sure how to get that collected data to show in a script. Been looking around but can't find how to do this easily. 

    I have tried using the "get participant data" and naming it the same as a variable in my script, but it doesn't show when the script pops. Not even sure that's remotely on the right track. Any help would be appreciated!
    #ArchitectureandDesign

    ------------------------------
    Lawrence Drayton
    OVO Mobile (My Mobile Data)
    ------------------------------


  • 2.  RE: Looking to show input data from call flow in script

    Posted 01-30-2019 03:18
    No replies, thread closed.

    Hi Lawrence,

    No questions are dumb if you don't know the answer... Also, I had the same question previously :-)

    The first thing you need to do is set a 'variable' on your script.


    This is done on the right hand side, underneath the cube (variable) tab.

    One you've done this and saved it, go to your flow in Architect.


    Add a 'Set Screen Pop' action and when you select your script from the drop down menu, you'll see the variable you created (for instance PIN_Number) under 'Inputs'. You can assign the flow/task variable to the script variable here and this transfers the information from flow to script.

    Hope that helps,





    ------------------------------
    Craig Stevenson
    https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

    QPC UK
    https://www.linkedin.com/company/qpc/
    ------------------------------



  • 3.  RE: Looking to show input data from call flow in script

    Posted 01-30-2019 04:27
    No replies, thread closed.
    Hi Craig! 

    Thanks for the reply! I have tried this, but it's not working for me so far. Below is my setup; 

    I am wondering if I am doing this right;
    Currently, this collect input is in my in-queue call flow (Not sure if I would have to put this somewhere else first?)

    I've attached my script and call flow and hoping you can point me in the right direction from here

    Thanks,

    Lawrence

    ------------------------------
    Lawrence Drayton
    OVO Mobile (My Mobile Data)
    ------------------------------

    Original Message


  • 4.  RE: Looking to show input data from call flow in script

    Posted 01-30-2019 05:21
    No replies, thread closed.
    Just a quick edit - I have found out what I was doing wrong. 
    For anyone else that is thinking about this; when putting in the flow variable - make sure you change it to expression, not a literal :)

    All working now!

    Craig, thanks for the help! Much appreciated!

    ------------------------------
    Lawrence Drayton
    OVO Mobile (My Mobile Data)
    ------------------------------

    Original Message


  • 5.  RE: Looking to show input data from call flow in script

    Posted 01-30-2019 05:37
    No replies, thread closed.
    Glad you got it sorted :-)

    ------------------------------
    Craig Stevenson
    https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

    QPC UK
    https://www.linkedin.com/company/qpc/
    ------------------------------

    Original Message


  • 6.  RE: Looking to show input data from call flow in script

    Posted 07-20-2021 09:01
    No replies, thread closed.
    Hello all,

    I am testing the same scenario and followed Craig's advise. I came across a weird behavior: The values taken from secure flow are not visible unless I refresh the page! Is this normal? Is there a way to fix this?

    p.s. I tried both browsers (chrome and firefox).

    Regards,
    Charis

    ------------------------------
    Charis Sideridis
    Intracom S.A. Telecom Solutions
    ------------------------------

    Original Message


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