Genesys Cloud - Main

Hi, 


We've tried looking up conversations in the Performance - Interactions tab under incoming phone number and the filter doesn't seem to work.
On the Interactions page, we select the day when the interaction was made and filter under 'FROM' filter. We tried without any queues selected and by adding the queue where we know that the call belonged and still no results were available. 

Are we doing something wrong or are we missing a step?

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Alyse Nathan
Steve Madden, Ltd.
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Have you added the "From" column to your Interactions view (it's not included by default)? Normally that column is blank for calls - it's more for emails.

For calls you should filter on the ANI field.

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George Ganahl
Principal Program Manager
Genesys
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Hello 

That seemed to do the trick. 
Thank you for your Help





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Alyse Nathan
Steve Madden, Ltd.
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Original Message:
Sent: 10-12-2018 10:32
From: George Ganahl
Subject: Lookup interactions under incoming phone number

Have you added the "From" column to your Interactions view (it's not included by default)? Normally that column is blank for calls - it's more for emails.

For calls you should filter on the ANI field.

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------