Genesys Cloud - Main

Hi Gabriel

Can you please break this down with the use case here?  What is it that you or agents do with the info within the script?  There may be another way to skin the proverbial cat.

Hello Guys.
I appreciate that Cameron and Vaun
I will have some look at this notifications.

@Vaun McCarthy, The idea is give the agents one platform (Scripting page) where they can consult basic things, such as agents availability (so they can transfers calls, in case needs for). The less pages they use/swap better would be.

So, I have an Data Action bringing the list of available agents, but its static once it reads. However, calls can last for long - so that's what I would like to achieve, this real-time list.

I know we have the dashboard but its a big list and sits on a different page.

Hi Gabriel

Can you please break this down with the use case here?  What is it that you or agents do with the info within the script?  There may be another way to skin the proverbial cat.

Another way of doing this is having a drop down list of queues.  When the selection changes, have the action for the change be to call a data action to gather status for that queue and then update the text fields accordingly.  So the agent just needs to select which queue they want to transfer to at the time, and it will bring back the "current" values.

Hello Guys.
I appreciate that Cameron and Vaun
I will have some look at this notifications.

@Vaun McCarthy, The idea is give the agents one platform (Scripting page) where they can consult basic things, such as agents availability (so they can transfers calls, in case needs for). The less pages they use/swap better would be.

So, I have an Data Action bringing the list of available agents, but its static once it reads. However, calls can last for long - so that's what I would like to achieve, this real-time list.

I know we have the dashboard but its a big list and sits on a different page.

Hi Gabriel

Can you please break this down with the use case here?  What is it that you or agents do with the info within the script?  There may be another way to skin the proverbial cat.