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  • 1.  Loss of Historical Adherence Data When Moving Managment Units

    Posted 12-06-2023 11:11
    No replies, thread closed.

    Hello everyone,

    we are in the process of consolidating a couple management units from separate business units into a single business unit. However, after the change, the historical Adh and Conf data was deleted. I thought I would still be able to access this information, but this does not seem to be the case. Does anyone know if there is a way to access the Adh and Conf from the old business unit? 


    #Workforce Engagement Management
    #Workforce Management
    #QualityManagement

    ------------------------------
    Andrew Lowe
    Members 1st FCU
    Senior Conversational Designer
    and Contact Center Support
    ------------------------------


  • 2.  RE: Loss of Historical Adherence Data When Moving Managment Units

    Posted 12-07-2023 09:20
    No replies, thread closed.

    Hi Andrew, 

    Here is an article on you question in the resource center. Did you delete the original Business Units/Management Units? 

    • Agent data remains with the original MU.

    https://help.mypurecloud.com/faqs/what-happens-to-an-agents-schedule-and-history-if-they-move-management-units/



    ------------------------------
    Chuck Swain
    Genesys
    WEM Leadership
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  • 3.  RE: Loss of Historical Adherence Data When Moving Managment Units

    Posted 12-07-2023 09:49
    No replies, thread closed.

    Chuck,

    no, I did not delete the original business unit. I moved the management units to a new business unit, so I did not delete them either. The article you posted talks about the movement of agents between MU, not the movement of MU to new BU. I read the same article before the change which was why I was confused when all the numbers disappeared.



    ------------------------------
    Andrew Lowe
    Members 1st FCU
    Senior Conversational Designer
    and Contact Center Support
    ------------------------------

    Original Message


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