Chuck,
no, I did not delete the original business unit. I moved the management units to a new business unit, so I did not delete them either. The article you posted talks about the movement of agents between MU, not the movement of MU to new BU. I read the same article before the change which was why I was confused when all the numbers disappeared.
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Andrew Lowe
Members 1st FCU
Senior Conversational Designer
and Contact Center Support
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Original Message:
Sent: 12-07-2023 09:20
From: Chuck Swain
Subject: Loss of Historical Adherence Data When Moving Managment Units
Hi Andrew,
Here is an article on you question in the resource center. Did you delete the original Business Units/Management Units?
- Agent data remains with the original MU.
https://help.mypurecloud.com/faqs/what-happens-to-an-agents-schedule-and-history-if-they-move-management-units/
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Chuck Swain
Genesys
WEM Leadership
Original Message:
Sent: 12-06-2023 11:11
From: Andrew Lowe
Subject: Loss of Historical Adherence Data When Moving Managment Units
Hello everyone,
we are in the process of consolidating a couple management units from separate business units into a single business unit. However, after the change, the historical Adh and Conf data was deleted. I thought I would still be able to access this information, but this does not seem to be the case. Does anyone know if there is a way to access the Adh and Conf from the old business unit?
#Workforce Engagement Management
#Workforce Management
#QualityManagement
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Andrew Lowe
Members 1st FCU
Senior Conversational Designer
and Contact Center Support
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