Workforce Engagement Management

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  • 1.  Low Latency Enabled

    Posted 03-15-2024 14:24

    @Mark Fagus can you give me a use case for when we want to enable Low Latency and the positive/negatives of having it enabled? 


    #SpeechandTextAnalytics

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    Shelby Cronk
    C1
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  • 2.  RE: Low Latency Enabled

    GENESYS
    Posted 03-19-2024 09:31

    Hi Shelby. Low latency enabled means that you will get the transcription faster via the transcription notifications api. There is a use case if you are using the notifications API but if you are not using API notifications, there is no use case to enable it.   

    Thanks,

    Mark



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    Mark Fagus
    Genesys - Employees
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