Workforce Engagement Management

Hi Shelby. Low latency enabled means that you will get the transcription faster via the transcription notifications api. There is a use case if you are using the notifications API but if you are not using API notifications, there is no use case to enable it.   

Thanks,

Mark

Mark,

We are looking at activating it for the SF integration.  Are there any downsides to turning Low Latency Transcriptions on?  Does it impact other things, or sacrifice transcription accuracy?

Hi Shelby. Low latency enabled means that you will get the transcription faster via the transcription notifications api. There is a use case if you are using the notifications API but if you are not using API notifications, there is no use case to enable it.   

Thanks,

Mark

Hi Jim, there are no downsides or impacts to other things. I would anticipate that it will perform well for you.

Mark

Mark,

We are looking at activating it for the SF integration.  Are there any downsides to turning Low Latency Transcriptions on?  Does it impact other things, or sacrifice transcription accuracy?

Hi Shelby. Low latency enabled means that you will get the transcription faster via the transcription notifications api. There is a use case if you are using the notifications API but if you are not using API notifications, there is no use case to enable it.   

Thanks,

Mark