Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  MAIL TO GED

    Posted 12-09-2025 09:33
    No replies, thread closed.

    HI

    Is there a feature to transform email attachments into PDF and send the email in DMS?

    th


    #PredictiveEngagement/Routing

    ------------------------------
    GREGORY
    ------------------------------


  • 2.  RE: MAIL TO GED
    Best Answer

    Posted 12-09-2025 12:23
    No replies, thread closed.

    Hi Gregory,

    There is no feature in Genesys Cloud  that I am aware of that would convert attachments into PDF.  Maybe others in the community can provide feedback on their process.

    You could also raise it as an Idea on the Genesys Cloud Product Ideas Lab



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Related Content