Genesys Cloud - Main

Hi, I am giving a call a certain set of ACD-Skills, depending on the time before or after 4pm. Got this working, but now it would like to do this Monday to Thursday only at 4pm and on Friday it should change at 3pm. Here is what I´ve done so far.

At the start of the Flow I´m already setting LocalDateTime with DLS

and than make the time based decision 


Can someone help me to make it different on Fridays compared to the other workdays?
#ArchitectureandDesign

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Thomas Repking
Canada Life Group Services Limited
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Hi
You could use schedules and schedule groups to achieve this.

Schedule group for your open closed etc.
Under open 
A schedule that's Mon - Thurs, 4pm - ?
If active route to required skill
If not active another schedule

Schedule Friday 3pm - ?
If active route to required skill
If not active route to normal hours skill

Its a bit of an eyesore, but would work

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Thank You Philip, we are using schedule groups for the general open hours and so on. I would prefer not to do another one but to make it with a decision in the flow.

------------------------------
Thomas Repking
Canada Life Group Services Limited
------------------------------

Original Message:
Sent: 06-30-2022 10:46
From: Philip Thys
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Hi
You could use schedules and schedule groups to achieve this.

Schedule group for your open closed etc.
Under open
A schedule that's Mon - Thurs, 4pm - ?
If active route to required skill
If not active another schedule

Schedule Friday 3pm - ?
If active route to required skill
If not active route to normal hours skill

Its a bit of an eyesore, but would work

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Hi Thomas,

You could use the DayOfWeek() function to retrieve what day of the week it is. Per the documentation, the function: Returns the day of week from the supplied Date as a value from 1 to 7. Sunday=1, Monday=2, Tuesday=3, Wednesday=4, Thursday=5, Friday=6, Saturday=7.

So you could just add a decision step that says: DayOfWeek(GetCurrentDateTimeUtc())== 6, take the path for Friday.

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------

Original Message:
Sent: 06-30-2022 10:51
From: Thomas Repking
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Thank You Philip, we are using schedule groups for the general open hours and so on. I would prefer not to do another one but to make it with a decision in the flow.

------------------------------
Thomas Repking
Canada Life Group Services Limited
------------------------------


Original Message:
Sent: 06-30-2022 10:46
From: Philip Thys
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Hi
You could use schedules and schedule groups to achieve this.

Schedule group for your open closed etc.
Under open
A schedule that's Mon - Thurs, 4pm - ?
If active route to required skill
If not active another schedule

Schedule Friday 3pm - ?
If active route to required skill
If not active route to normal hours skill

Its a bit of an eyesore, but would work

------------------------------
Philip Thys
British Telecommunications PLC

Thank You so much Peter, that works perfect!

------------------------------
Thomas Repking
Canada Life Group Services Limited
------------------------------

Original Message:
Sent: 07-01-2022 14:05
From: Peter Stoltenberg
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Hi Thomas,

You could use the DayOfWeek() function to retrieve what day of the week it is. Per the documentation, the function: Returns the day of week from the supplied Date as a value from 1 to 7. Sunday=1, Monday=2, Tuesday=3, Wednesday=4, Thursday=5, Friday=6, Saturday=7.

So you could just add a decision step that says: DayOfWeek(GetCurrentDateTimeUtc())== 6, take the path for Friday.

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------


Original Message:
Sent: 06-30-2022 10:51
From: Thomas Repking
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Thank You Philip, we are using schedule groups for the general open hours and so on. I would prefer not to do another one but to make it with a decision in the flow.

------------------------------
Thomas Repking
Canada Life Group Services Limited


Original Message:
Sent: 06-30-2022 10:46
From: Philip Thys
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Hi
You could use schedules and schedule groups to achieve this.

Schedule group for your open closed etc.
Under open
A schedule that's Mon - Thurs, 4pm - ?
If active route to required skill
If not active another schedule

Schedule Friday 3pm - ?
If active route to required skill
If not active route to normal hours skill

Its a bit of an eyesore, but would work

------------------------------
Philip Thys
British Telecommunications PLC

Thats great Peter, I shall be stealing that!

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Original Message:
Sent: 07-01-2022 14:05
From: Peter Stoltenberg
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Hi Thomas,

You could use the DayOfWeek() function to retrieve what day of the week it is. Per the documentation, the function: Returns the day of week from the supplied Date as a value from 1 to 7. Sunday=1, Monday=2, Tuesday=3, Wednesday=4, Thursday=5, Friday=6, Saturday=7.

So you could just add a decision step that says: DayOfWeek(GetCurrentDateTimeUtc())== 6, take the path for Friday.

------------------------------
Peter Stoltenberg
Avtex Solutions, LLC
------------------------------


Original Message:
Sent: 06-30-2022 10:51
From: Thomas Repking
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Thank You Philip, we are using schedule groups for the general open hours and so on. I would prefer not to do another one but to make it with a decision in the flow.

------------------------------
Thomas Repking
Canada Life Group Services Limited


Original Message:
Sent: 06-30-2022 10:46
From: Philip Thys
Subject: Make a Time/Day of week based Decision in an Inbound Flow

Hi
You could use schedules and schedule groups to achieve this.

Schedule group for your open closed etc.
Under open
A schedule that's Mon - Thurs, 4pm - ?
If active route to required skill
If not active another schedule

Schedule Friday 3pm - ?
If active route to required skill
If not active route to normal hours skill

Its a bit of an eyesore, but would work

------------------------------
Philip Thys
British Telecommunications PLC