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  • 1.  Make and receive WebRTC calls on Android devices

    Posted 02-19-2021 09:51
    No replies, thread closed.
    Hi

    I saw yesterday in the release notes:
    Communicate user
    • Make and receive WebRTC calls on Android devices
    ==> in EMEA-Dublin, I can't make a call. With an IOS  device I can make a call? 

    Kind Regards

    Niels
    #Roadmap/NewFeatures

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    Niels Broodcoorens
    Telenet BVBA
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  • 2.  RE: Make and receive WebRTC calls on Android devices

    Posted 02-19-2021 13:47
    No replies, thread closed.
    If you only have the Collaborate app installed, make sure you have the Communicate app installed too.  Then you can initiate the call from either.

    You also need to have a WebRTC phone set against the user as their default.

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    Vaun McCarthy
    NTT New Zealand Limited
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