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Make Education Day your Xperience advantage

  • 1.  Make Education Day your Xperience advantage

    Posted 07-15-2026 14:57
    Genesys Xperience Las Vegas 2026

    It's time to accelerate your AI and Experience Orchestration strategy at Xperience 2026. Our biggest conference of the year returns to Wynn Las Vegas September 1–3, 2026. 

    Across three days, you'll hear from Genesys leaders, customers, and industry experts. You'll get a closer look at new product innovations, join breakout sessions tied to your business goals and connect with peers who are solving similar CX challenges. 

    Tell us in the comments below: If you could compare notes on AI strategy with another CX team, what would you ask them? 

    Education Day on September 1 gives you another way to turn those conversations into action. 

    The Day 1 programming offers you more time for hands-on learning, with expert-led workshops focused on practical AI skills. It's designed to help you build confidence, bring new ideas back to your team and get more value from your Genesys investment. 

    While you're at Xperience, you can also take advantage of the inclusive Genesys Certification Program. All nine current Genesys Cloud certification exams will be available throughout the event at no extra cost. 

    That makes Xperience a strong opportunity to: 

    • Build practical AI and technical skills 

    • Explore new ways to advance your CX strategy 

    • Validate your Genesys Cloud expertise 

    • Learn from peers, experts and Genesys leaders 

    • Bring actionable ideas back to your organization 

    • Access exclusive offers to further your education 

    Genesys Orchestrators can even save $200 on Xperience registration through our advocacy program and start their learning journey early with the complimentary AI Fundamentals Learning Path. It's a great way to build your AI skills while making progress toward your Conductor tier. 
     

    Still exploring the opportunity? Stay tuned to the Genesys Community over the next 4 weeks for tips, tricks, and strategies from our knowledgeable team of course instructors, and build on them during the full workshops and hands-on lab at Xperience.  


    #GenesysAnnouncements

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    Ami Defesche
    Senior Manager, Online Communities
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  • 2.  RE: Make Education Day your Xperience advantage

    Posted 07-15-2026 15:16

    AMIzing! Education Day is such a great way to turn AI and Experience Orchestration ideas into outcomes. Excited for the hands-on learning, peer conversations, and certification opportunities coming to Xperience 2026!



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    Rodrigo Romao
    NALA Team Lead - Genesys - Employees
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  • 3.  RE: Make Education Day your Xperience advantage

    Posted 07-15-2026 15:36

    I can't wait! Xperience is always an incredible event, and Education Day is a real highlight. This year's AI-focused workshops and hands-on sessions are shaping up to be our best yet, giving our customers fantastic opportunities to build practical AI skills, discover new ideas, and take valuable knowledge back to their teams and organizations. Looking forward to seeing everyone in Las Vegas! 🚀



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
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  • 4.  RE: Make Education Day your Xperience advantage

    Posted 07-16-2026 13:25

    Thanks for sharing the Info!



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    AJAY KUMAR
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  • 5.  RE: Make Education Day your Xperience advantage

    Posted 07-16-2026 13:39

    Education Day is such a great idea. Looking forward to all the learning, experience and AI journey forward !!!



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    Amaresh Kumar
    Principal, Business Consulting
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  • 6.  RE: Make Education Day your Xperience advantage

    Posted 07-21-2026 16:36

    The best kind of knowledge is knowledge that is shared 👏



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    Camila Meneghini
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  • 7.  RE: Make Education Day your Xperience advantage

    Posted 19 days ago

    Thanks for sharing the Info!



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    FAUSTO BRITO
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    Fausto Brito
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  • 8.  RE: Make Education Day your Xperience advantage

    Posted 18 days ago
    Great initiative, Ami!

    1 question I'd love to ask is: Which AI use case delivered the fastest measurable business value, & how did you prove it?

    I keep reading that many organizations are exploring similar AI capabilities, but understanding what moved the needle on metrics like AHT, containment, ACW, or CSAT would be incredibly valuable when prioritizing the next investment.
    Looking forward to hearing the success stories from Xperience! 😊


    Thanks



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    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    Producer | Conductor | Composer
    BT plc
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  • 9.  RE: Make Education Day your Xperience advantage

    Posted 14 days ago

    Thanks for sharing the information.



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    Francis Guo
    NA
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  • 10.  RE: Make Education Day your Xperience advantage

    Posted 14 days ago

    Thank you for sharing 



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    Phaneendra
    Technical Solutions Consultant
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  • 11.  RE: Make Education Day your Xperience advantage

    Posted 14 days ago

    thanks for the info



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    Narasimha Valluri
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  • 12.  RE: Make Education Day your Xperience advantage

    Posted 13 days ago

    Thanks for sharing... 



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    Christian Kato
    NA
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  • 13.  RE: Make Education Day your Xperience advantage

    Posted 13 days ago

    Thanks for sharing the Information!!!



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    Anand
    Skylux Telelink Pvt Ltd - India
    GCP,GCD, ARC,SCR,OD,
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  • 14.  RE: Make Education Day your Xperience advantage

    Posted 10 days ago

    Thanks for sharing the Info!



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    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
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  • 15.  RE: Make Education Day your Xperience advantage

    Posted 5 days ago

    Great initiative by the team! 👏

    Education Day on September 1st is an essential opportunity for us. As we are currently deep into implementing agentic AI in our business, our biggest challenge has been achieving the right level of fluidity and naturalness in interactions. We've found that true naturalness requires deep customization tailored specifically to our unique business context.

    Answering Ami's question: if I could exchange ideas with another CX team, my question would be: How are you approaching the fine-tuning and context-mapping needed to make AI agents feel truly natural and "on-brand" for your specific business operations?

    -
    Luciano Gabriel de Sousa Lima
    Senior Project Management and Performance Analyst | Equatorial Energia



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    Luciano Gabriel De Sousa Lima
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  • 16.  RE: Make Education Day your Xperience advantage

    Posted 4 days ago

    Looking forward to it, our BU is chomping at the bit to push agentic AI, granted, like most BUs, they are taking the shotgun approach of trying to see what it hits instead of understanding where it can really help, vs just implementing it to say we have done it. Either way, I'm looking forward to being able to expand my platform knowledge. 



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    Kyle
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  • 17.  RE: Make Education Day your Xperience advantage

    Posted 4 days ago
    É um evento interessante para quem busca evoluir seus conhecimentos e aplicar novas estratégias de CX e IA em sua organização.


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    Cristiano
    Dev
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  • 18.  RE: Make Education Day your Xperience advantage

    Posted 3 days ago

    Thanks for sharing the Info!



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    Raja Sridhar Nagella
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  • 19.  RE: Make Education Day your Xperience advantage

    Posted 3 days ago

    Incredible! Looking forward to it.



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    Harshit Rana
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