Genesys Cloud - Main

Hi all

What's the best practice to make a variable set in an IVR call flow available to an in-queue call flow without having to set/update that all over again?  Participant Data?  UUI Data?

Also, does Architect have a concept of a global variable like is available in Engage where you can set a variable that is accessible to all call flows and interactions?

Thanks
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Vaun McCarthy
NTT New Zealand Limited
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Use Set Participant Data in the inbound call flow and Get Participant Data in the in-queue flow.  

No Architect doesn't have global variables.

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Melissa Bailey
Genesys - Employees
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