Hello Genesys WEM Community,
We are taking a closer look at the "Manage Active Screen Recordings" screen and would like your to hear your feedback. See, https://help.mypurecloud.com/articles/manage-active-screen-recordings/, for more information on this screen.
Any insight you would like to share about your experience with the "Manage Active Recordings" tool would be appreciated, but more specifically we would like to know:
· How often do you use this page?
· What goal are you looking to accomplish when visiting it?
· How heavily do you rely on the data populated in this list?
· When using it, what specific information are you looking for?
· Do you go to this screen to look for a count of recordings? If so, what do you do with this information?
· Are you trying to find specific users within this list, and what reasons would you be looking for a certain user?
· What action(s) do you take once you have a found the information you were looking for?
Looking forward to hearing from you all!
Cheers,
Kylee
#InteractionRecording------------------------------
Kylee Kasper, Product Manager
Genesys - Employees
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