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  • 1.  Manage order attributes are created

    Posted 04-15-2022 01:58
    No replies, thread closed.
    Hi, is it possible to control the order attributes are created. My use case is as follows:

    1. Have a script which has a bunch of questions and responses that agent can fill
    2. The responses will be attached to variables with the property set for Input and Output to 'Yes'
    3. As the agent fills the form, the attributes are automatically saved against the conversation

    The issue i have is that when i look at the interactions page (and even the conversation details via the api), the attributes are not written in any order that i can see. My use case requires me to have the data saved in some order so that when reviewing it, it is easier to relate to the list of questions instead of having to hunt down the response for a question in a list.
    #Reporting/Analytics


  • 2.  RE: Manage order attributes are created

    Posted 09-02-2022 18:59
    No replies, thread closed.
    Sorry, no way that I know of to control the order.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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