Workforce Engagement Management

Hello Swaroop, 

In this report, you can select the business unit you want to view. The report displays the agents' names along with the Management Unit column, which indicates the management unit each agent belongs to.

As for looking up a specific agent to view this information, I'm not aware of a way to do that.

I hope this helps you.

Thank you for reply. I was looking for specific agent information.

I was looking into it, and as a way to check this information, you can go to your Schedule and select all Management Units. The agents associated with those Management Units will appear. Then, click on the agent you want to view.

The Management Unit the agent belongs to will be shown.

This was the only way I could find to check this information for now. I hope this helps in some way.

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Camila Meneghini
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Interesting, let me try this. Thank you.