Hi Melissa,
No, the Business Unit cap for Workforce Management is independent of the Division limit.
You can check the supported limits for Workforce Management in the following Resource Centre article:
https://help.genesys.cloud/articles/workforce-management-supported-configuration/
Paul
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Paul Wood
Product Manager for Genesys Cloud Workforce ManagementPaul Wood
Product Manager for Genesys Cloud Workforce Management
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Original Message:
Sent: 03-28-2026 10:22
From: Melissa Palmer
Subject: Management Unit dependent on a Business Unit
There is a 50 business unit limit per division and 10 management unit limit per business unit. However, if someone submitted a care ticket to increase the number of divisions from 50 to 100 as an example, would the business unit limit also increase?
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Melissa Palmer
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