Workforce Engagement Management

 View Only

Sign Up

  • 1.  Management Unit dependent on a Business Unit

    Posted 03-28-2026 10:22
    Edited by Melissa Palmer 03-28-2026 10:27

    There is a 50 business unit limit per division and 10 management unit limit per business unit. However, if someone submitted a care ticket to increase the number of divisions from 50 to 100 as an example, would the business unit limit also increase?


    ------------------------------
    Melissa Palmer
    ------------------------------



  • 2.  RE: Management Unit dependent on a Business Unit

    Posted 03-30-2026 04:34

    Hi Melissa, 

    No, the Business Unit cap for Workforce Management is independent of the Division limit. 
    You can check the supported limits for Workforce Management in the following Resource Centre article:
    https://help.genesys.cloud/articles/workforce-management-supported-configuration/

    Paul



    ------------------------------
    Paul Wood
    Product Manager for Genesys Cloud Workforce ManagementPaul Wood
    Product Manager for Genesys Cloud Workforce Management
    ------------------------------



Related Content