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  • 1.  Management Unit dependent on a Business Unit

    Posted 03-28-2026 10:22
    Edited by Melissa Palmer 03-28-2026 10:27
    No replies, thread closed.

    There is a 50 business unit limit per division and 10 management unit limit per business unit. However, if someone submitted a care ticket to increase the number of divisions from 50 to 100 as an example, would the business unit limit also increase?


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    Melissa Palmer
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  • 2.  RE: Management Unit dependent on a Business Unit

    Posted 03-30-2026 04:34
    No replies, thread closed.

    Hi Melissa, 

    No, the Business Unit cap for Workforce Management is independent of the Division limit. 
    You can check the supported limits for Workforce Management in the following Resource Centre article:
    https://help.genesys.cloud/articles/workforce-management-supported-configuration/

    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce ManagementPaul Wood
    Product Manager for Genesys Cloud Workforce Management
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