Workforce Engagement Management

When we move one Management unit to another business unit, what moves with that management unit?  Do the activity plans move?

#Workforce Management

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Amanda Caldwell
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We recently moved a MU to a new BU that was created. However, at the time, we did it the hard way - built the BU and MU from scratch and manually added agents, work plans, etc. We later learned that you can just move the existing MU to a different BU...  unfortunately, I can't answer your specific question, but since activity plans are built with MU permissions, I would like to think they will transfer over. I'm curious what you learn should you make the MU move.

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Laura Callaway
Application Analyst
St. Luke's Health System
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Hello,

If I am not mistaken, when moving a Genesys Management Unit (MU) to a different Business Unit (BU), all agents within that MU are also moved. However, activity plans do not move with the MU and need to be reassigned in the new BU.

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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
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