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  • 1.  Managing Queues for Multiple agents using ADMIN/PEOPLE

    Posted 07-13-2023 16:59

    I am having a very difficult time trying to assign queues to multiple agents .  It just won't recognize that there are any queues.  Notice how nothing comes  This happens 90% of the time I try to use this feature. Is anyone else experiencing this?

    In addition, I can't find a way to get Genesys to remember my filter, so if I end up having to go into each individual agent (which is almost always) I lose my place.  Am I missing how to get this to remember the filter chosen?   


    #Genesys Cloud CX
    #Workforce Management

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    Gina Palmer
    Papa, Inc.
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  • 2.  RE: Managing Queues for Multiple agents using ADMIN/PEOPLE

    Posted 07-14-2023 13:18

    Hi Gina,

    This was confirmed as a bug and we are actively working on a fix.  Thanks for letting us know.   



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    Joe Behymer, Director
    PureCloud Workforce Management Development Team
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    Original Message


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