Genesys Cloud - Main

Hi,

I want to know if possible for an agent to record manually a voice interaction while he is in-queue

I believe this is possible for calls not related to queues

Please, let me know ?

Thank you in advance

#QualityManagement

To the best of my knowledge this not possible.

In-queue call recording is managed by a recording policy and the agent is unable to start a recodring manually.

Cheers

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Carsten Øhlenschlæger
TDC Netdesign
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Hi Carsten,

Thanks for your reply, I think so

So all the recording (on-queue) will be managed through Policy

Thanks for your time
Original Message:
Sent: 02-14-2019 02:33
From: Carsten Øhlenschlæger
Subject: manual recording of voice interactions related to queues

To the best of my knowledge this not possible.

In-queue call recording is managed by a recording policy and the agent is unable to start a recodring manually.

Cheers

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Carsten Øhlenschlæger
TDC Netdesign
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If this is a feature in which you're interested please add your vote to this in the ideas portal https://genesys.aha.io/ideas/CLWFO-I-51

Thanks,
Lesley

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Lesley Vereen
Sr Product Manager - PureCloud
Genesys
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