Hello
We have the folloving Requirement: Manual Skill Injection / Queue Entry.
Description: Agents must have the ability to dynamically update their profile with a specific skill tag during an active session. This 'on-the-fly' assignment will allow the ACD (Automatic Call Distributor) to include the agent in the expanded search logic once the predefined overflow or wait-time thresholds are met.
Thank you in advance
#Architect#PlatformAPI------------------------------
Anna Mazor
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