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Hi All, I wanted to check whether Genesys Cloud provides any capability to manually add or attach a transcript to an existing conversation/interaction for reference or record-keeping purposes. Is there any supported method, configuration, or workaround within Genesys that allows associating a manually prepared transcript with a completed interaction? Appreciate any guidance.

Good Day Ankush

From what I could see online it does not seem to be possible to add a transcript manually to an interaction.

May I ask the reason why you are trying to add the transcript manually and why you are not using the Genesys transcription? 

Regards

Stephan

Hi All, I wanted to check whether Genesys Cloud provides any capability to manually add or attach a transcript to an existing conversation/interaction for reference or record-keeping purposes. Is there any supported method, configuration, or workaround within Genesys that allows associating a manually prepared transcript with a completed interaction? Appreciate any guidance.

Hi All, I wanted to check whether Genesys Cloud provides any capability to manually add or attach a transcript to an existing conversation/interaction for reference or record-keeping purposes. Is there any supported method, configuration, or workaround within Genesys that allows associating a manually prepared transcript with a completed interaction? Appreciate any guidance.

Hello Ankush,

It is not currently possible to manually add or attach a transcript to an existing interaction in Genesys Cloud. The system only supports transcripts that are automatically generated through Genesys transcription services. If you would like to see this as a feature added to Genesys Cloud, I would recommend that you register your request through the Product Ideas Lab. 

To Access the Product Ideas Lab and add your idea:

1. Sign in to the Genesys Knowledge Network.
2. On the Product Ideas Lab section, click Browse and Submit Ideas.
3. From the Product Ideas Lab, click Add a Product Idea.

Hi All, I wanted to check whether Genesys Cloud provides any capability to manually add or attach a transcript to an existing conversation/interaction for reference or record-keeping purposes. Is there any supported method, configuration, or workaround within Genesys that allows associating a manually prepared transcript with a completed interaction? Appreciate any guidance.