Workforce Engagement Management

Is there any way to manually update the shrinkage? we know we can manually override offered and AHT in the forecast but there is nowhere to update shrinkage that we can see. 

Hi,

It's set up under the management unit Configuration in Scheduling tab and Advanced shrinkage. The values in there apply to all of your forecasts that are set up as it's Mon-Sun and not tied down to a specific forecast/date.

I've screenshot our set up below. There has been an issue though for about 3 weeks that the service level doesn't reflect any changes to shrinkage.

Is there any way to manually update the shrinkage? we know we can manually override offered and AHT in the forecast but there is nowhere to update shrinkage that we can see. 

Thank you! does this update in the schedule portion?

Hi,

It's set up under the management unit Configuration in Scheduling tab and Advanced shrinkage. The values in there apply to all of your forecasts that are set up as it's Mon-Sun and not tied down to a specific forecast/date.

I've screenshot our set up below. There has been an issue though for about 3 weeks that the service level doesn't reflect any changes to shrinkage.

Is there any way to manually update the shrinkage? we know we can manually override offered and AHT in the forecast but there is nowhere to update shrinkage that we can see. 

Hi,

It should recalculate the "required staff with shrinkage" and the "Difference with shrinkage". Make sure you optimise again after changing the shrinkage figure to recalculate the figure. I believe that part is still working ok. The Intraday Monitoring that gives the Service level will be stuck and can't refresh to the new figure (fault).

Thank you! does this update in the schedule portion?

Hi,

It's set up under the management unit Configuration in Scheduling tab and Advanced shrinkage. The values in there apply to all of your forecasts that are set up as it's Mon-Sun and not tied down to a specific forecast/date.

I've screenshot our set up below. There has been an issue though for about 3 weeks that the service level doesn't reflect any changes to shrinkage.

Is there any way to manually update the shrinkage? we know we can manually override offered and AHT in the forecast but there is nowhere to update shrinkage that we can see.