Hi Folks,
We have the following setup.
main number to on on-call tech support +1 xxx.xxx.xxxx from Genesys if the agent dial this number it will be routed to the on-call tech engineer.
we route the number to inbound flow which will make data table lookup to get the cell# of the tech engineer and then dial it from the call flow.
the agent will be able to see the Cell# of the tech engineer which will breach the confidentiality of the team.
our manager ask if there is away to hide the cell# to be displayed to the agent instead replace it with the main call flow number above. is there away to do that?
screen shot attached.
thank you in advance for your help.
#Outbound#Telephony------------------------------
Mahmoud Alshobaki
Senior Consultant
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