Genesys Cloud - Main

Hi,

Is there a way to mask or not to display the incoming number in the Agent Desktop screen? Idea is not to let agent see the incoming number.

thanks
#Omni-ChannelDesktop/UserInterface

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ksee00

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Hi @Kok Sin See,

We are trying something new in the community. We are answering community questions in the form of a show. In our pilot episode, your question above is discussed. Check out the video to see what our expert had to say and let us know if you still have any questions or thoughts on the format.

https://community.genesys.com/viewdocument/purecloud-community-qa-show-pilo

Cheers,

Matt​

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Matt Lawson
Genesys - Employees
Online Community Manager
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Thanks Matt for taking the effort to review this question with  the expert. It makes this community "real" and "alive".

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Koksin See
Remego Pte Ltd
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Original Message:
Sent: 05-08-2019 14:45
From: Matt Lawson
Subject: masking of incoming number

Hi @Kok Sin See,

We are trying something new in the community. We are answering community questions in the form of a show. In our pilot episode, your question above is discussed. Check out the video to see what our expert had to say and let us know if you still have any questions or thoughts on the format.

https://community.genesys.com/viewdocument/purecloud-community-qa-show-pilo

Cheers,

Matt​

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Matt Lawson
Genesys - Employees
Online Community Manager
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