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  • 1.  Maximum number of agents

    Posted 08-19-2025 07:22

    Hello,

    Does anyone know the maximum number of agents that can be configured on Genesys cloud?

    Thanks


    #Omni-ChannelDesktop/UserInterface

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    Mohamed Elberry
    Senior Genesys System Engineer
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  • 2.  RE: Maximum number of agents
    Best Answer

    Posted 08-19-2025 10:10

    Hello Mohamed,

    I was checking out Limits page and I don't think that we have documented cap on the maximum number of agents for Genesys Cloud. Now with that said, there are some limits that you should be aware of such as a queue can handle a maximum of 5000, only 100 users can be added at a time, etc. Some of these limits can be adjusted by reaching out to Product Support to discuss your specific requirements.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Maximum number of agents

    Posted 08-19-2025 10:32
    There is no real maximum limit - I know there are companies with 10's of thousands on Genesys Cloud.  
    One thing to make sure you look at is the Edge Devices.  Typically, an ORG is configured for 2 Edge devices which can handle about 300-350 calls each.   You may need to increase the number of Edges or swap out for the XL versions as you add users.  


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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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