Genesys Cloud - Main

Hello together,

It is possible to increase the maximum number of secondary status by more than 30 per organization and primary status. In the documentation of Genesys it says: You can have up to 30 active secondary statuses for each primary status.

There is a possibility to increase this

Best regards

Florian

#PlatformAdministration
#System Administration

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Florian Volkmer
Business Project Manager
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Hello Florian,

Based on the info that you found in this Resource Center article, you can have up to 30 secondary statues active for each primary status. I'm not aware of any configuration in the Org that you can make to change this limit. I would recommend submitting an Idea in the Product Ideas Lab if you would like to see this added as a new feature to Genesys Cloud.

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Jason Kleitz
Online Community Manager/Moderator
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I agree.  Here is the idea for this:  Secondary Status - increase hard limit of | Genesys Cloud Ideas Portal

I can see the need since we can't assign a secondary status to multiple divisions.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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