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  • 1.  Maximum number of secondary status

    Posted 02-24-2025 15:13
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    Hello together,

    It is possible to increase the maximum number of secondary status by more than 30 per organization and primary status. In the documentation of Genesys it says: You can have up to 30 active secondary statuses for each primary status.

    There is a possibility to increase this

    Best regards

    Florian


    #PlatformAdministration
    #System Administration

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    Florian Volkmer
    Business Project Manager
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  • 2.  RE: Maximum number of secondary status

    Posted 02-25-2025 14:32
    No replies, thread closed.

    Hello Florian,

    Based on the info that you found in this Resource Center article, you can have up to 30 secondary statues active for each primary status. I'm not aware of any configuration in the Org that you can make to change this limit. I would recommend submitting an Idea in the Product Ideas Lab if you would like to see this added as a new feature to Genesys Cloud.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Maximum number of secondary status
    Best Answer

    Posted 02-25-2025 17:17
    No replies, thread closed.

    I agree.  Here is the idea for this:  Secondary Status - increase hard limit of | Genesys Cloud Ideas Portal

    I can see the need since we can't assign a secondary status to multiple divisions.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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