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  • 1.  May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

    Posted 4 hours ago
    Edited by Nicole Milliken 4 hours ago

    It happens to everyone. You get new software, you learn it as time goes by. Then BINGO! You figure out a hack that saves your work-life. Genesys Cloud has soooo many incredible features that customers are discovering every day. This community highlights a lot of those findings, so I have to ask for May QOTM: 

    What's the one thing you wish you had known sooner using Genesys Cloud?

    Perhaps your discovery will help someone else and make their jobs a lot easier! Let's swap knowledge about the things you wish you'd known when you first started out.

    Earn this sweet badge for your profile if you answer ;)

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    #CommunityRockstar
    #QOTM

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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

    Posted 4 hours ago

    Not necessarily a Genesys Cloud feature, but for me, I found Genesys Orchestrators as a wonderful place for advocacy, education, and support. The learning paths and gamification aspects make learning the platform fun & lets you compete with your colleagues! 😁



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    Evan Feick
    Sr Technical Account Manager
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    Original Message


  • 3.  RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

    Posted an hour ago

    Totally Agree...



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    AJAY KUMAR
    XXX
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    Original Message


  • 4.  RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

    Posted an hour ago

    Scripting in the Genesys Cloud...



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    AJAY KUMAR
    XXX
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    Original Message


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