I am just getting started on Orchestrator, and there are a lot of areas and not the easies to get into, but now that I am it is helpful. I am looking forward to getting more out of it and contributing.
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Kevin Frank
Systems, Data Integration Specialist, Client Technology
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Original Message:
Sent: 05-01-2026 11:16
From: Evan Feick
Subject: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?
Not necessarily a Genesys Cloud feature, but for me, I found Genesys Orchestrators as a wonderful place for advocacy, education, and support. The learning paths and gamification aspects make learning the platform fun & lets you compete with your colleagues! 😁
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Evan Feick
Sr Technical Account Manager
Original Message:
Sent: 05-01-2026 10:49
From: Nicole Milliken
Subject: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?
It happens to everyone. You get new software, you learn it as time goes by. Then BINGO! You figure out a hack that saves your work-life. Genesys Cloud has soooo many incredible features that customers are discovering every day. This community highlights a lot of those findings, so I have to ask for May QOTM:
What's the one thing you wish you had known sooner using Genesys Cloud?
Perhaps your discovery will help someone else and make their jobs a lot easier! Let's swap knowledge about the things you wish you'd known when you first started out.
Earn this sweet badge for your profile if you answer ;)
#CommunityRockstar
#QOTM
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Nicole Milliken
Senior Online Community Video Specialist
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