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  • 1.  Meaning of some concepts in PureCloud conversation model

    Posted 11-13-2019 17:01
    Edited by William Chávez 11-13-2019 17:01
    No replies, thread closed.

    Good afternoon Community:

    I appreciate your help with this questions, based on the PureCloud Conversations model of this reference: https://developer.mypurecloud.com/api/rest/v2/conversations/overview.html

    What is the purpose, meaninig and role of the sessions and how they interact with the entities presented in that conversation model?
    What is the purpose, meaninig and role of the segments and how they interact with the entities presented in that conversation model?
    What is the purpose, meaninig and role of the media channels and how they interact with the entities presented in that conversation model? A conversation could have multiple media channels but every MediaChannel is a conversation? How it works?
    In the conceptual model, how the wrapupcodes play they role? Can a conversation have multiple wrapupcodes in what cases and when we can retreive every of these wrapupcodes of a single conversation torought the API?
    When we transfer a call, the conversation maintains two different pairs of participant IDs, this happens due to and because of every represents a segment or session of the initial conversation? Or a transfer represents a new conversation in that model?

    Thanks for all.


    #Reporting/Analytics

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    William Martín Chávez González
    Global Networks Solutions S.A.
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  • 2.  RE: Meaning of some concepts in PureCloud conversation model

    Posted 11-14-2019 02:07
    No replies, thread closed.
    It would be best for you to post your questions regarding the API in the Forum on the Developer site.

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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