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Media Type Voice Vs Call back

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  • 1.  Media Type Voice Vs Call back

    Posted 04-12-2018 23:31
    No replies, thread closed.
    Hello,

    just wanted to know:
    how do media type voice call get pushed too voicemail queue. when i run reports on a voicemail queue some media type show call back and some show as voice.

    is this when calls are offered to a queue but since agents are busy it goes to voice mail queue but keeps the media type as voice?

    Thanks in advance

    ------------------------------
    Savi Prabhu
    Water NSW
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