Genesys Cloud - Main

Hi,

Is it possible to implement MediaHelper auto-start and auto-login (SSO) on a Windows station?
The customer requirement is:
The user starts his computer. Log in to Windows (MFA/...),  MediaHelper starts (auto-start) and auto-logs in (SSO) to Genesys.
At the same time, auto-start VDI session (log in with SSO), where the user opens Genesys Client and logs in to Genesys (SSO).

Has someone implemented something like this?

#Implementation
#System/PlatformAdministration
#Telephony

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Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
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Hello Yvgeni, 

Yes, this is possible, but it typically requires a few pieces working together. For the Media Helper side, you can configure the Genesys Cloud desktop application to run as a WebRTC Media Helper and set it to launch automatically when Windows starts. Many organizations handle this through startup settings, Group Policy, or software deployment tools so users don't have to manually launch it each day.

For authentication, SSO is really the key. If your identity provider and Genesys Cloud are configured for SSO with auto-redirect enabled, users can often authenticate seamlessly using their existing Windows or corporate credentials. In a VDI environment, the common approach is to run the Media Helper outside the VDI session while the Genesys Cloud client runs inside the VDI session. Once both are configured with SSO, the experience can be largely automated, allowing users to sign in to Windows and have the necessary components start and authenticate with minimal interaction.

Hope this helps. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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Hi Cameron,

Could the media helper auto-start and auto-login (via SSO) on a Windows station also be implemented when using the web client version of the media helper?

Thanks and regards,

Marcelo

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Marcelo Heil França
infinit.cx GmbH
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Original Message:
Sent: 06-10-2026 07:26
From: Cameron Tomlin
Subject: MediaHelper Auto-Login

Hello Yvgeni, 

Yes, this is possible, but it typically requires a few pieces working together. For the Media Helper side, you can configure the Genesys Cloud desktop application to run as a WebRTC Media Helper and set it to launch automatically when Windows starts. Many organizations handle this through startup settings, Group Policy, or software deployment tools so users don't have to manually launch it each day.

For authentication, SSO is really the key. If your identity provider and Genesys Cloud are configured for SSO with auto-redirect enabled, users can often authenticate seamlessly using their existing Windows or corporate credentials. In a VDI environment, the common approach is to run the Media Helper outside the VDI session while the Genesys Cloud client runs inside the VDI session. Once both are configured with SSO, the experience can be largely automated, allowing users to sign in to Windows and have the necessary components start and authenticate with minimal interaction.

Hope this helps. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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Nitin Patil
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