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  • 1.  Message before transferring to agent

    Posted 07-14-2020 14:23
    No replies, thread closed.
    Is there a way to play a message right before a queued call being transferred to Agent?
    #ArchitectureandDesign

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    Edward Wu
    BANK OF HAWAII
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  • 2.  RE: Message before transferring to agent

    Posted 07-14-2020 14:31
    Edited by Melissa Bailey 07-14-2020 14:31
    No replies, thread closed.
    Message to the agent?  Yes, use https://help.mypurecloud.com/articles/set-whisper-audio-action/
    Message to the caller?  No.  The in-queue flow doesn't know when the call will be taken away.

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Message before transferring to agent

    Posted 07-14-2020 14:37
    No replies, thread closed.
    Thanks @Melissa Bailey.  I meant for the caller.  ​Your answer was exactly what I understood.

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    Edward Wu
    BANK OF HAWAII
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    Original Message


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