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  • 1.  Message Flow

    Posted 02-09-2022 12:27
    No replies, thread closed.
    Hi everyone,

    is there a way to call a message or any flow from agent scripts or data actions.

    Regards,
    Jarvish Kisanth Singh
    #Ask Me Anything (AMA)
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    #Telephony
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    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Jarvish Kisanth Singh
    Individual Only Contact Account
    ------------------------------


  • 2.  RE: Message Flow

    Posted 02-09-2022 14:47
    No replies, thread closed.
    Calling a flow from an agent script is certainly doable, see this previous forum post

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    Anton Vroon
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  • 3.  RE: Message Flow

    Posted 02-09-2022 14:54
    No replies, thread closed.
    Hi Anton,

    Thanks for the update.

    but the post you mentioned is for voice call.

    I'm looking for message flow.

    let me know!

    Regards,
    Jarvish

    ------------------------------
    Jarvish Kisanth Singh
    Individual Only Contact Account
    ------------------------------

    Original Message


  • 4.  RE: Message Flow

    Posted 02-09-2022 15:15
    No replies, thread closed.
    Ah right sorry about that. 

    Yeah I think Users and Queues are all that is currently possible for messenger, and yeah no InQ Flow for messenger, yet.
    I suspect even with the APIs it might not be possible. Hope I'm wrong though.

    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


  • 5.  RE: Message Flow
    Best Answer

    Posted 02-10-2022 10:17
    No replies, thread closed.
    HI,

    Good news is that the in queue flow for messenger will be GA within the next couple of weeks and should help this use case so look out for that.

    Rebecca

    ------------------------------
    Rebecca Owens
    PureCloud Self-Service Senior Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Message Flow

    Posted 02-12-2022 07:46
    No replies, thread closed.
    Hey @rebecca ow​

    I've seen the release for the in-queue email message and chat flows and while in Architect, I'm not getting the options for under flows for create in-queue email flow. 

    I've gone into Admin > Queues and when I select a queue and go to the Email tab, it doesn't allow me the option to input the in-queue for for the e-mail section. 

    Am I missing some configuration to enable this? 

    Please advise, would be much appreciated. 

    Thanks.

    ------------------------------
    Nitin Jadva
    Utility Warehouse Limited
    ------------------------------

    Original Message


  • 7.  RE: Message Flow

    Posted 02-12-2022 19:10
    Edited by Jason Kleitz 07-15-2024 13:55
    No replies, thread closed.
    Hi @Nitin Jadva this hasn't been released yet that's why you're not seeing it.​  Plus I don't believe it's going to be for email yet.

    ------------------------------
    Vaun McCarthy
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    Original Message


  • 8.  RE: Message Flow

    Posted 02-14-2022 13:13
    No replies, thread closed.

    Hi,

    @Vaun McCarthy is correct we are planning to release in March.

    However, I can confirm this release is both both email and messaging flows.

    Rebecca​



    ------------------------------
    Rebecca Owens
    PureCloud Self-Service Senior Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 9.  RE: Message Flow

    Posted 02-12-2022 08:08
    No replies, thread closed.
    Hi Anton,

    Still it's an Voice flow, but my query is more on the digital side.

    will it be possible to call digital flows like messge and chat flow with @Local host.​

    let me know!

    Regards,
    Jarvish Kisanth Singh

    ------------------------------
    Jarvish Kisanth Singh
    Individual Only Contact Account
    ------------------------------

    Original Message


  • 10.  RE: Message Flow

    Posted 02-14-2022 09:41
    No replies, thread closed.
    No

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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