The administration of the message routing feature is getting a technology update that does not affect the administered functionality. The changes include updated icons for better visual alignment and buttons getting more explanation for easier onboarding.
There is no impact on the agent facing views.
Expect the changes to come by November, 2023.
#Administration
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Zoltán Juricskay
Product Manager
Genesys - Employees
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#Omni-ChannelDesktop/UserInterface------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
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