Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Message sent sound triggered in Messaging channel

    Posted 10-31-2022 15:04
    No replies, thread closed.
    A recent change appears to have been implemented that is now triggering a sound whenever the agent sends a message to a contact on either Web Messaging or SMS Messaging interactions.  This did not use to be the case and does not happen on Web Chat interactions.  Furthermore, if the agent has Genesys open in more than one tab, the sound will often happen a second time for the same message.  Has anyone else noticed this new behavior and found a way to disable it?  Our agents do not like it at all.
    Thanks
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Marty Hand
    National Domestic Violence Hotline
    ------------------------------


  • 2.  RE: Message sent sound triggered in Messaging channel

    Posted 11-02-2022 11:40
    No replies, thread closed.
    Hi Marty - thanks for raising this. We did notice a change in behavior on Agent UI and investigating.

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Message sent sound triggered in Messaging channel

    Posted 11-04-2022 11:11
    No replies, thread closed.
    Hello Marty - this is indeed a Known Defect, being fixed with high-priority.
    Thanks for raising this!
    Cheers

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


Related Content