Hi Community,
I have a few questions regarding the Messaging SDKs and would appreciate any insights from the community:
- Is there a chat state diagram available that outlines the possible state transitions (e.g., started → ended)?
- For chat state 'unavailable', can I get some clarification on whether this could be used to indicate that no agents are available?
- For chat state 'unavailable', is there any error messages being displayed in the chat container? If so, how do we test this out?
- Is there any chat state event for when the agent is (1) typing, (2) joining, (3) receiving a message from the agent, this would be important for us to determine if the chat is in idle state.
- If (4) is not available, is there any other indicator that we can use to determine the chat is inactive based on the chat state events.
Looking forward to your input. Thanks!
Regards,
Tzi Young
#MobileMessenger#PlatformSDK#WebMessaging------------------------------
Tzi Young
------------------------------