Brionm | 2022-07-07 20:15:21 UTC | #1
Hello - Goal I am trying to use an API call to insert a message into an active chat. Its a web chat but using the newer messaging as looks like these are separate. So currently working chat hits a queue agent answers they can talk back and forth. I want to use a 3rd party system to inject into the conversation data that is required for the interaction. Does this have to be on behalf of the user? user based permission or can this be done at a system level?
I assume I should use the /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages this ask for 2 values --- conversationid and communicationid I do a get conversation API call to get the entire conversation but none of the values are the communicationid.
So where do I get the communicationid from? I see calls for the messageid that doesnt seem to be an issue just not sure on communicationid.
Eos_Rios | 2022-07-08 15:06:45 UTC | #2
Have you reviewed this to see if it addresses your question?
Brionm | 2022-07-08 15:23:50 UTC | #3
Hey Eos_Rios thanks for that link that helped. Going to keep digging in testing. I searched for this and did not get this result not sure why. But either way thanks for taking the time to post man. I appreciate it.
system | 2022-08-08 15:24:40 UTC | #4
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