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  • 1.  Messenger deployment

    Posted 01-29-2024 11:33
    No replies, thread closed.

    Hi All

    We are due to add Genesys Messenger to our website, using our existing web messenger platform, we are able select which web pages we have our web messenger option on. 

    It seems that with Genesys messenger, we can only only have messenger on one page or across the whole website. Is there a way to only have it on selected pages instead?

    Thanks!


    #Implementation

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    Shauna Gibson
    Motability Operations
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  • 2.  RE: Messenger deployment

    Posted 01-30-2024 08:20
    Edited by Steven Alix 01-30-2024 08:20
    No replies, thread closed.

    There are a series of commands and events to use with your websites and your messenger deployment. They are available in the developer center.

    I believe you should be able to use this command for the launcher with your web developer.

    https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/launcherPlugin#launcher-show

    Here is the page of all commands.

    https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/



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    Steve Alix
    EDCi
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  • 3.  RE: Messenger deployment

    Posted 01-30-2024 08:27
    No replies, thread closed.

    Thank you Steven.

    To confirm, this will allow us to select which pages our web messenger button displays on and stop it from showing across all of our website?

    Thanks!



    ------------------------------
    Shauna Gibson
    Motability Operations
    ------------------------------

    Original Message


  • 4.  RE: Messenger deployment

    Posted 01-30-2024 08:37
    No replies, thread closed.

    It won't be as simple as pick and choose. This process will require development to show or hide the messenger launcher/icon on the pages you want.



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    Steve Alix
    EDCi
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    Original Message


  • 5.  RE: Messenger deployment

    Posted 01-30-2024 08:42
    No replies, thread closed.

    I understand.


    If a customer had started a chat with us on a page we have our messenger icon on and they navigate to a page without it on, would it end the interaction?

    Thanks 



    ------------------------------
    Shauna Gibson
    Motability Operations
    ------------------------------

    Original Message


  • 6.  RE: Messenger deployment
    Best Answer

    Posted 01-30-2024 09:02
    No replies, thread closed.

    You'd probably need to use a series of these of commands to continue a conversation on a page where you would not allow starting a new conversation.

    Some form of conditional statement. Example. If conversation already active Show Launcher, if conversation not active hide launcher. 

    It'll be up to your developers to leverage these commands and their website code to customize the experience as needed.



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------

    Original Message


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