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  • 1.  Metric - Calls Cleared

    Posted 06-05-2025 19:20

    CDLROUSER | 2020-03-04 00:47:12 UTC | #1

    Hi,

    We are migrating from the legacy Genesys application which included an infomart database. We used to have the following metric in the old infomart database:

    1. Calls Cleared - The total number of times that the customer interactions were cleared from this virtual queue

    Is there an equivalent on in PureCloud.

    Appreciate your help.

    Samir

    tim.smith | 2020-03-04 20:37:54 UTC | #2

    I'm not familiar with what "clearing a call" would mean. However, you can find the documentation for Genesys Cloud analytics dimensions and metrics here:

    system | 2020-04-04 20:37:55 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 7258



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