Santiago_Carrillo | 2019-01-08 17:04:32 UTC | #1
Regards,
According to the pureCloud documentation, through the API you can consume a service that can get me the number of outgoing calls that were connected. The service is exposed with the following URI: / api / v2 / analytics / conversations / aggregates / query
In practice this does not happen, based on the information exposed by purecloud, information is requested about the metric responsible for showing me the number of outgoing calls that were connected ("nOutboundConnected") does not give me any results, but in the example if it throws .
I'll take the example from the following page: https://developer.mypurecloud.com/api/rest/v2/analytics/conversation_aggregate.html
which gives an example of how to get information with the "nOutboundConnected" metric
I use the example in the API only changing the time interval, with only the metric that I need, and the API does not return information, but in the example it does !.
Request:
Response:
I need this metric for a development that the client is requesting.
tim.smith | 2019-01-09 14:50:04 UTC | #2
Metrics are only returned when there is data in the interval that matches the given filter. The predicates in your filter are missing the type and operator properties, try adding those. Also, the Analytics Query Builder is a much better tool for designing analytics queries than the API Explorer.
system | 2019-02-08 15:03:49 UTC | #3
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