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  • 1.  MFA

    Posted 03-12-2026 15:32

    In our environment MFA is off globally, which I understand still allows MFA to be offered to individuals. When reviewing the options to administrate MFA as an administrator to an individual it is not offered because as mentioned MFA is off globally. 

    User >> Click 3 dots >> Reset MFA device -- which of course is not offered. 

    So as it stands as the administrator for an environment I am unable to clear these issues for a user and they are unable to log into the account because they do not have the device. Does anyone know of a way to manage MFA devices attached to an account if the MFA device is no longer available and the account is logged out ? 


    #Security
    #System/PlatformAdministration

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    Keith Eggleston
    na
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  • 2.  RE: MFA
    Best Answer

    Posted 03-13-2026 16:39

    Hello Keith,

    In my Dev Org, I have Require Multi-Factor Authentication currently toggled to OFF. I was able to pull up a list of my users and reset their MFA device using the instructions in this Resource Center article

    1. Click Menu > User Management > Users.
    2. Find the user using the Search field or by paging through the list.
    3. Click  and from the menu that appears, click Reset MFA Devices.
    4. Click Yes to confirm the device removal.

    If you are unable to do this, I would recommend making sure that you have the following permissions:

    • MFA > Verifier > View
    • MFA > Verifier > Edit
    • MFA > Verifier > Delete

    If the user cannot access their MFA device, they must contact  to reset the MFA device settings from Genesys Cloud.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: MFA

    Posted 03-17-2026 18:04

    Jason - 

    I really appreciate this, I was all over the place trying to find what to do and the directions continuously pointed to the 3 dots >> Reset MFA. 

    Within our environment the vendor hand off never configured the administrative rights to MFA, so no one had the MFA rights at all. They do now. 

    Thanks again, 

    Keith



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    Keith Eggleston
    na
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    Original Message


  • 4.  RE: MFA

    Posted 04-19-2026 03:52

    Dear Jason,

    How to remove MFA for a user? I do not require it anymore?

    Best Regards

    Mahesh



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    Mahesh Jain
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    Original Message


  • 5.  RE: MFA

    Posted 04-19-2026 08:48

    Hi Mahesh

    I replied in the other thread.

    https://community.genesys.com/discussion/multi-factor-authentication-mfa-is-required-please-add-a-device



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


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