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  • 1.  Microphone noise cancelling not working (Jabra Eveolve2 65)

    Posted 09-06-2024 03:51
    No replies, thread closed.

    Dear community,

    some of our agents are using Jabra Evolve2 65 in home office and experiencing problems with the microphone-noise-cancelling-feature of the headset in Genesys. While making a call via Genesys nearly all surrounding sounds are hearable for the customer. While making calls via Teams the problem does not occur.

    Other Agents that are using Jabra Engage 75 do not have this problem.

    I checked every setting in Windows and in Genesys and made tests. The headset is properly connected and configured in Genesys.

    Do you have any hints what to do, to make noise cancelling working better?

    Best

    Christoph


    #Telephony
    #Unsure/Other

    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------


  • 2.  RE: Microphone noise cancelling not working (Jabra Eveolve2 65)
    Best Answer

    Posted 09-06-2024 10:28
    No replies, thread closed.

    Hello Christoph, 

    If you have tried to set the headset up following this documentation, but its still not working then I would recommend using a different headset or contact Jabra support to see if they can provide any assistance to why the background noise is not working. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Microphone noise cancelling not working (Jabra Eveolve2 65)

    Posted 09-09-2024 03:33
    No replies, thread closed.

    Hi Cameron,
    thanks for your reply. The headset-software is running properly in Genesys. To change the headset is an option, but I think I will follow your advice an contact Jabra upfront. Thanks!

    Best
    Christoph



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


  • 4.  RE: Microphone noise cancelling not working (Jabra Eveolve2 65)

    Posted 09-10-2024 10:41
    No replies, thread closed.

    Hi @Christoph Domaschke, do you mind to share your further experience and progress on that topic as I expect to stumble into it as well after our go live.

    I will be able to provide so test results soon using the Evolve2 75. Please ping me if this is of higher interest for you!

    Kind regards
    Daniel



    ------------------------------
    Daniel Possekel
    Vattenfall GmbH
    ------------------------------

    Original Message


  • 5.  RE: Microphone noise cancelling not working (Jabra Eveolve2 65)

    Posted 09-11-2024 02:34
    No replies, thread closed.

    Hi @Daniel Possekel,
    We have another headset-type in use that is working pretty fine: Jabra Engage 75. The noise cancellation there is excellent. I would be happy to hear from your results testing the Evolve2 75. Due to Staceys post it should work a lot better.

    Best regards
    Christoph



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


  • 6.  RE: Microphone noise cancelling not working (Jabra Eveolve2 65)

    Posted 09-10-2024 08:28
    No replies, thread closed.

    While I can't speak to your specific issue, we are always looking for better headsets for the same issue. Some information I found online regarding these two shows the 75 is just better at noise cancellation than the 65. 

    Jabra Evolve 65 Noise Cancellation: Passive noise cancellation.

    Jabra Evolve 75 Noise Cancellation: Active noise cancellation (ANC), which is more effective in noisy environments. 

    In summary, the Evolve 75 offers better noise cancellation, superior sound quality, and longer battery life, making it ideal for noisy environments and longer use. The Evolve 65 is lighter and more affordable, suitable for quieter settings and shorter use.



    ------------------------------
    Stacey Sanchez
    PACU- Workforce Operations MGR
    ------------------------------



  • 7.  RE: Microphone noise cancelling not working (Jabra Eveolve2 65)

    Posted 09-11-2024 02:19
    No replies, thread closed.

    Hi Stacey,

    thanks for your insights. It never came to my mind, that the Evolve 65 only has passive noise cancellation. The better noise cancellation in Teams maybe is just the same effect as when using the microphone of the laptop - its Microsoft magic.
    I will check that out. Thank you very much!

    Best
    Christoph



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


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