Genesys Cloud - Main

Hello,

We're looking into options for more natural TTS and while evaluating Microsoft's Azure AI speech it appears that the English text typed into Genesys architect is not translated from the English to Spanish like it is when using the default Genesys TTS. Is this just not supported or am I missing a setting?

If it is not supported does anyone have a recommendation on how to proceed? I could just translate before hand and create prompts in both languages but I wasn't sure if there was a better way/better TTS engine to use?

Thank you,

Jeremy

Melissa,

I'm not sure if I described it incorrectly but I think I am hearing it translated. I only put English in the prompts. This is my configuration:

Caller is prompted to select 9 if they want Spanish:

Spanish is set to use Genesys TTS - Isabel:

Example of one of the menus that is then read in Spanish if you have selected 9 during the language selection prompt:

I will upload an example as well. The first Spanish (read by the Microsoft AI) is typed out in Spanish, the remainder is seen above.

Genesys TTS does not translate TTS into another language.  For example, if this is what I have when running the flow in Spanish, the caller will still hear "hello my name is Bob" with a heavy Spanish accent.  Genesys TTS will not translate that to "hola, mi nombre es Bob."  If you're thinking about runtime data playback like the 2nd piece, that's not using TTS at all.  It's playing the appropriate system prompts for the given value and format.  These system prompts are usually recorded with the same voice that was used to generate the voice for the TTS engine which is why people get confused.
https://help.mypurecloud.com/articles/about-runtime-data-playback/

Hello,

We're looking into options for more natural TTS and while evaluating Microsoft's Azure AI speech it appears that the English text typed into Genesys architect is not translated from the English to Spanish like it is when using the default Genesys TTS. Is this just not supported or am I missing a setting?

If it is not supported does anyone have a recommendation on how to proceed? I could just translate before hand and create prompts in both languages but I wasn't sure if there was a better way/better TTS engine to use?

Thank you,

Jeremy

Genesys TTS does not translate TTS into another language.  For example, if this is what I have when running the flow in Spanish, the caller will still hear "hello my name is Bob" with a heavy Spanish accent.  Genesys TTS will not translate that to "hola, mi nombre es Bob."  If you're thinking about runtime data playback like the 2nd piece, that's not using TTS at all.  It's playing the appropriate system prompts for the given value and format.  These system prompts are usually recorded with the same voice that was used to generate the voice for the TTS engine which is why people get confused.
https://help.mypurecloud.com/articles/about-runtime-data-playback/

Hello,

We're looking into options for more natural TTS and while evaluating Microsoft's Azure AI speech it appears that the English text typed into Genesys architect is not translated from the English to Spanish like it is when using the default Genesys TTS. Is this just not supported or am I missing a setting?

If it is not supported does anyone have a recommendation on how to proceed? I could just translate before hand and create prompts in both languages but I wasn't sure if there was a better way/better TTS engine to use?

Thank you,

Jeremy

Genesys TTS does not translate TTS into another language.  For example, if this is what I have when running the flow in Spanish, the caller will still hear "hello my name is Bob" with a heavy Spanish accent.  Genesys TTS will not translate that to "hola, mi nombre es Bob."  If you're thinking about runtime data playback like the 2nd piece, that's not using TTS at all.  It's playing the appropriate system prompts for the given value and format.  These system prompts are usually recorded with the same voice that was used to generate the voice for the TTS engine which is why people get confused.
https://help.mypurecloud.com/articles/about-runtime-data-playback/

Hello,

We're looking into options for more natural TTS and while evaluating Microsoft's Azure AI speech it appears that the English text typed into Genesys architect is not translated from the English to Spanish like it is when using the default Genesys TTS. Is this just not supported or am I missing a setting?

If it is not supported does anyone have a recommendation on how to proceed? I could just translate before hand and create prompts in both languages but I wasn't sure if there was a better way/better TTS engine to use?

Thank you,

Jeremy

@Melissa Bailey,

Just to confirm, in your example your Task.myInt data does NOT go to Microsoft to be processed if using Microsoft Azure Cognitive Services Text to Speech? From testing it sounds like it's being processed by Genesys but I just wanted to confirm.

Thank you,

Jeremy

Genesys TTS does not translate TTS into another language.  For example, if this is what I have when running the flow in Spanish, the caller will still hear "hello my name is Bob" with a heavy Spanish accent.  Genesys TTS will not translate that to "hola, mi nombre es Bob."  If you're thinking about runtime data playback like the 2nd piece, that's not using TTS at all.  It's playing the appropriate system prompts for the given value and format.  These system prompts are usually recorded with the same voice that was used to generate the voice for the TTS engine which is why people get confused.
https://help.mypurecloud.com/articles/about-runtime-data-playback/

Hello,

We're looking into options for more natural TTS and while evaluating Microsoft's Azure AI speech it appears that the English text typed into Genesys architect is not translated from the English to Spanish like it is when using the default Genesys TTS. Is this just not supported or am I missing a setting?

If it is not supported does anyone have a recommendation on how to proceed? I could just translate before hand and create prompts in both languages but I wasn't sure if there was a better way/better TTS engine to use?

Thank you,

Jeremy

TTS is not used.  The system prompt(s) are played.  For example if the value is 3, the num_3 system prompt is played.

@Melissa Bailey,

Just to confirm, in your example your Task.myInt data does NOT go to Microsoft to be processed if using Microsoft Azure Cognitive Services Text to Speech? From testing it sounds like it's being processed by Genesys but I just wanted to confirm.

Thank you,

Jeremy

Genesys TTS does not translate TTS into another language.  For example, if this is what I have when running the flow in Spanish, the caller will still hear "hello my name is Bob" with a heavy Spanish accent.  Genesys TTS will not translate that to "hola, mi nombre es Bob."  If you're thinking about runtime data playback like the 2nd piece, that's not using TTS at all.  It's playing the appropriate system prompts for the given value and format.  These system prompts are usually recorded with the same voice that was used to generate the voice for the TTS engine which is why people get confused.
https://help.mypurecloud.com/articles/about-runtime-data-playback/

Hello,

We're looking into options for more natural TTS and while evaluating Microsoft's Azure AI speech it appears that the English text typed into Genesys architect is not translated from the English to Spanish like it is when using the default Genesys TTS. Is this just not supported or am I missing a setting?

If it is not supported does anyone have a recommendation on how to proceed? I could just translate before hand and create prompts in both languages but I wasn't sure if there was a better way/better TTS engine to use?

Thank you,

Jeremy