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  • 1.  Microsoft Azure Text To Speech Subscription

    Posted yesterday

    Hello

    Try to set up this integration towards azure. Have tried both NorwayEast and Northeurope. I see in Voice service in Azure this is the link to endpoint. https://norwayeast.api.cognitive.microsoft.com/

    If I use this link in picture below without sts/v1.0/issuetoken the integration don´t get an error, but in flow it is no sound. Does anyone have expierence setting up Text to Speech in Voice Service in Azure and have any tip?

     


    #API/Integrations

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    Eystein Kylland
    Systemutvikler Genesys Applikasjonsspesialist
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  • 2.  RE: Microsoft Azure Text To Speech Subscription

    Posted 8 hours ago

    Hi Eystein, 

    I've run into the same pitfall here as you previously. The regions you've tested aren't supported. 

    See the following documentation:

    Speech service regions for the Microsoft Azure Cognitive Services TTS and STT integrations View summary - Genesys Cloud Resource Center



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    Johan Danielsson
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  • 3.  RE: Microsoft Azure Text To Speech Subscription

    Posted 7 hours ago

    Hello

    Thanks for the answer. I will test with correct region



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    Eystein Kylland
    Systemutvikler Genesys Applikasjonsspesialist
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